Privacy Policy

1. Introduction

24x7 Customer Care ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address and home address when you contact us or book a service.
• Usage Data: Pages visited, time spent on site, browser type and device information collected automatically.
• Communication Data: Messages, queries or feedback you send us via phone, WhatsApp or email.

3. How We Use Your Information

We use the information we collect to:

• Schedule and confirm appliance repair service visits
• Contact you regarding your service booking or query
• Send service reminders or follow-up communications
• Improve our website and service quality
• Comply with legal obligations

4. Information Sharing

We do not sell, trade or rent your personal information to third parties. We may share your information only in the following circumstances:

• With our field technicians solely to fulfil your service request
• When required by law or legal process
• To protect the rights and safety of our customers and staff

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is 100% secure.

6. Cookies

Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though this may affect some functionality of the site.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of marketing communications at any time

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• 📞 Phone: +91-9102904077
• ✉️ Email: support@24x7customercare.in
• 📍 Address: 123, Service Lane, New Delhi - 110001